analytics and reporting Image

analytics and reporting

question
paige-thomas avatar image
paige-thomas asked saadetswift16514 commented Users

As an Admin, I would like to report on the busiest times of the day for the year and it looks like I cannot longer do that.

analytics and reporting

0 Likes

4Answers

0 Comments

question
mhadden866 avatar image
mhadden866 asked saadetswift16514 answered Users

analytics

analytics and reporting

0 Likes

2Answers

0 Comments

question
Andy avatar image
Andy asked saadetswift16514 answered Users

Uptime SLA?

analytics and reporting

0 Likes

3Answers

0 Comments

question
kendrick-realty-inc avatar image
kendrick-realty-inc asked saadetswift16514 answered Users

Total calls vs missed calls

analytics and reporting

0 Likes

1Answer

0 Comments

question
haffey-vap avatar image
haffey-vap asked jessica-community-moderator answered Users

Call Rating

analytics and reporting

0 Likes

1Answer

0 Comments

question
michael-arndt1083 avatar image
michael-arndt1083 asked travis-lemmon commented Users

Abandoned calls vs. Refused calls

analytics and reporting

0 Likes

5Answers

0 Comments

question
catherine-stier avatar image
catherine-stier asked catherine-stier answered Users

Performance Reports Customization

analytics and reporting

0 Likes

4Answers

0 Comments

question
rhonda3191 avatar image
rhonda3191 asked saadetswift16514 commented Users

Reports: user activity details in the call queue reports

analytics and reporting

0 Likes

9Answers

0 Comments

question
brandon-kofer16261 avatar image
brandon-kofer16261 asked saadetswift16514 answered Users

RingCentral Analytics - Avg Calls Per Day

analytics and reporting

0 Likes

1Answer

0 Comments

question
weatherman avatar image
weatherman asked support-1 commented Users

Historical Report to Analytics Conversion

analytics and reporting

0 Likes

4Answers

0 Comments

question
phillip-bennett13709 avatar image
phillip-bennett13709 asked saadetswift16514 answered Users

What's the best way to calculate % of calls answered within a specific hold/wait time?

analytics and reporting

0 Likes

5Answers

0 Comments

question
matthew-venables14299 avatar image
matthew-venables14299 asked saadetswift16514 answered Users

Tracking user device assignments

analytics and reporting

0 Likes

1Answer

0 Comments

question
mark-howard14000 avatar image
mark-howard14000 asked saadetswift16514 answered Users

Outbound Connected - Historical Reports

analytics and reporting

0 Likes

1Answer

0 Comments

question
nahrain-bakoos10335 avatar image
nahrain-bakoos10335 asked devane14214 commented Users

Dashboard with total call duration per extension

analytics and reporting

0 Likes

1Answer

0 Comments

question
brad-larino446 avatar image
brad-larino446 asked andrew-bockholt11443 answered Users

Where can I find the raw data used to calculate the "Average Speed of Answer" metric?

analytics and reporting

0 Likes

3Answers

0 Comments

199 Posts
155 Users
7 Followers

Topic Experts

Tim Ganun avatar image
Tim Ganun
30 Points
James Arvidson avatar image
James Arvidson
0 Points